jun365 Frequently Asked Questions

You must be at least 21 years old to register and play on jun365. This is a strict requirement under Philippine gaming regulations enforced by PAGCOR. jun365 verifies the age of every player during the KYC process. Accounts found to belong to individuals under 21 will be immediately suspended and any balance returned.

No. Each player is permitted to hold only one active jun365 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the jun365 Login page or contact our support team.

Go to the jun365 Login page and click "Forgot Password". Enter your registered mobile number or email address and you will receive a one-time password reset link or code. Follow the instructions to set a new password. For security, jun365 will never ask for your password via email, SMS, or live chat — if you receive such a request, please report it to our support team immediately.

jun365 accepts the following government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine passport
• Driver's license (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

You will need to upload a clear photo of the front and back of your chosen ID, plus a selfie holding the ID. KYC is typically reviewed within 24 hours on business days.

jun365 supports the following deposit methods for Filipino players:

• E-wallets: GCash, Maya (PayMaya)
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit linked to a Philippine bank account)

Please note: Credit card deposits and all forms of cryptocurrency are not accepted on jun365 in compliance with Philippine regulations.

The minimum deposit on jun365 is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits, but jun365's minimum accepted bank deposit is ₱500. There is no maximum deposit limit for verified accounts, though large deposits may require additional documentation for compliance purposes.

GCash and Maya deposits are credited to your jun365 account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours (Monday–Friday, 9AM–5PM). Transfers made outside banking hours or on weekends may take until the next business day. If your deposit has not reflected after 3 hours, contact our support team with your transaction reference number.

Log in to your jun365 account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals can only be sent to a payment method registered in your own name — third-party withdrawals are not permitted. Make sure your KYC verification is complete before requesting a withdrawal.

Processing times depend on your chosen method:

• GCash / Maya: 1–3 hours after approval
• Bank transfer: 1–3 business days

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 3PM on a business day are processed the same day. Requests submitted on weekends or Philippine public holidays are processed on the next business day.

The minimum withdrawal amount on jun365 is ₱200 for GCash and Maya. For bank transfers, the minimum is ₱500. There is no fee charged by jun365 for standard withdrawals, though your bank or e-wallet provider may apply their own transaction fees.

jun365 offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All bonuses come with wagering requirements that must be met before winnings can be withdrawn. Read the full bonus terms carefully before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

jun365 uses SSL/TLS encryption on all data transmissions between your device and our servers. Your personal and financial information is stored in encrypted form and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, read our Privacy Policy.

If you suspect your jun365 account has been accessed without your permission, take these steps immediately:

• Change your password via the jun365 Login page
• Change the password of your registered email address
• Contact our 24/7 support team to temporarily freeze your account
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and respond within 24 hours. Never share your password or OTP with anyone — jun365 staff will never ask for these details.

jun365 provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — daily, weekly, or monthly caps
• Session time limits — automatic logout after a set duration
• Reality checks — periodic pop-ups showing your session time and net result
• Cool-off periods — temporary account suspension of 24 hours to 30 days
• Self-exclusion — 6-month, multi-year, or permanent account closure

For full details, visit our Responsible Gaming page.

You can request self-exclusion directly from your account settings under Responsible Gaming, or by contacting our support team at [email protected]. Self-exclusion requests are processed within 24 hours. During the exclusion period, you will not be able to log in, deposit, or place bets. Your account balance will be safely held and returned to you upon request.